Estra Spa: Driving Digital Transformation Through Enhanced Self-Service with WSO2

Milano, 12/10/2023 - In today's rapidly evolving digital landscape, businesses are constantly seeking innovative solutions to enhance customer experience and streamline operations. Estra Spa, a leading multi-utility company, has embraced this challenge, embarking on a significant digital transformation journey with the support of WSO2's comprehensive suite of technologies. Their experience, highlighted at the WSO2 Oxygenate 2023 event by Manuel Cesarini of Estra Spa, showcases a compelling approach where digital transformation begins with empowering the end-user through a robust self-service area.

Faced with growing business demands for efficient and rapid service management, Estra Spa recognized the need for a more integrated and user-centric approach. As Mr. Cesarini shared at Oxygenate 2023, Estra implemented an infrastructure that seamlessly integrates their mobile application with the company's enterprise resource planning (ERP) system. The pivotal element in achieving this integration and accelerating their digital initiatives was the WSO2 platform.

"The WSO2 suite has been the key that allowed us to speed up the development of our Web and Mobile Apps, improve security, and ultimately enhance our customers' experience," stated Manuel Cesarini during his presentation.

The slides from his presentation, available at https://www.slideshare.net/slideshow/in-estra-la-digital-transformation-parte-dalla-user-experience-del-cliente/262407158, further illustrate Estra's strategic vision. The focus is clearly on placing the customer at the heart of their digital transformation. By leveraging WSO2, Estra has been able to:

• Accelerate Application Development: WSO2's capabilities streamlined the development process for both web and mobile applications, enabling Estra to roll out new features and services more quickly.
• Enhance Security: The WSO2 platform provided a robust and secure foundation for their digital interactions, ensuring the safety of customer data and transactions.
• Improve Customer Experience: The integration facilitated by WSO2 has led to a more seamless and intuitive self-service experience for Estra's customers through their mobile app. This empowerment allows users to manage their utilities with greater ease and autonomy.

Estra Spa's journey, as presented at WSO2 Oxygenate 2023, offers valuable insights into how a strategic partnership with a powerful integration platform like WSO2 can drive meaningful digital transformation, starting with a focus on the end-user's self-service experience. Their success underscores the importance of a customer-centric approach in navigating the complexities of digital evolution.